SHIPPING

All orders are processed immediately and worked on in the order they were received.

In stock pieces will ship within a few days of order confirmation. These include rugs, bed + bath, wall hangings, and most bags. 

Jewelry, plant hangers, and bags with macrame handles are made to order and will ship out within 3-4 weeks from order date.

Preordered items will ship as soon as they arrive to us. We cannot guarantee ship dates on these items, but will update the item description in our webshop, so please check there for most recent ETA.

Once we release the package to the shipping agent, we cannot be responsible for any lost or stolen packages. However, we will help you correspond with the agent to solve any difficulties as best we can.

On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact the you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee. 

In the event that no one is available when delivery is attempted, a note may be left by the delivery person regarding pickup at your local post office. Post offices usually hold these items for a week or two prior to returning to sender. Please note that packages which are returned to us and require reshipping are subject to a reshipping fee. 

At this time we are unable to offer local pickup.

 

RETURNS

Please note the following regarding store returns. As a very small business we are unable to accommodate returns for refund, and we hope to be able to change this as our company grows. We do however, offer store credit on most items (see below). 

If you are unsure of an item, or need any additional information, please feel free to email us before purchase, and we will help as best we can. 

Although our studio is not currently open to the public, we have retailers across the U.S. and will do our best to refer you to a local stockist where you can view our products.

If you would like to exchange your item for any reason, please contact us within 7 days of receipt to be eligible for exchange or store credit. If you are doing a direct exchange, we will waive return shipped costs on your exchanged item for domestic orders.

ITEMS INELIGIBLE FOR EXCHANGE: wall hangings and sample sale items are ineligible for exchange. In addition, products bought during a sale or promotion on the site will be considered final sale.

DAMAGED MERCHANDISE: We will happily replace any defective merchandise. Please contact us at info@coldpicnic.com within 30 days of receipt of item to qualify for repair or exchange. Before contacting us, please note the following:

- in order to qualify for an exchange, please include date and place of purchase (ie, on our website, in a store, etc) and image of damaged / defective item

- if your item arrived damaged, please send an image when you contact us for repair/replacement.

- if the damage occurred during wear, please contact us within 30 days of receipt for repair/replacement. 

- if damage occurred after 30 days, we cannot guarantee repair or replacement. 

- please take care when mailing any items back to us. we cannot be responsible for any damage which occurs during transit due to improper or insufficient packaging.