All orders are processed immediately and will ship within a few days of order confirmation. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active.
Preordered items will ship as soon as they arrive to us. We cannot guarantee ship dates on these items, but will update the item description in our webshop, so please check there for most recent ETA prior to inquiring directly via email. Once the items arrive, we will ship all preorders in the order they were received. In many cases, we may need a few days to process all preorders. We appreciate your patience!
Once we release the package to the shipping agent, we cannot be responsible for any lost or stolen packages. However, we will help you correspond with the agent to solve any difficulties as best we can.
We ship domestically via USPS Priority and Fedex Ground, and in both cases, it is up to the discretion of the deliveryperson whether to leave the package if there is no one home to accept it. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order.
On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact the you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.
In the event that no one is available when delivery is attempted, a note may be left by the delivery person regarding pickup at your local post office. Post offices usually hold these items for a week or two prior to returning to sender. Please note that packages which are returned to us and require reshipping are subject to a reshipping fee.
At this time we are unable to ship to PO Boxes and do not offer local pickup.
All international packages will be shipped via DHL Express or Fedex International Ground. Customers are responsible for any duties or import fees in addition to shipping pricing. The below site may be able to help you calculate the fees for your country: https://www.myus.com/countries/